AtPoint's AI platform automatically reviews 100% of customer interactions for QA and compliance, and surfaces real-time insights and trends that drive stronger performance.
25+ years in CX90 miles from FloridaHuman agents + AI oversight
Call center costs up, quality down? Fix both.
AtPoint Group runs your customer service, sales development, and collections from Jamaica with dedicated human teams and AI that reviews every single interaction. Clients cut operational costs by 50% or more.
Talk through your volumes, channels, and compliance requirements with our team.
50%+reduction in operational costs
100%of interactions reviewed by AI, vs 1-3% sampling
9%agent attrition vs 30-50% in US centers
30%improvement in first-contact resolution
Why now
The math stopped working for US-based call centers
Rising costs, chronic turnover, and quality checks that miss 97% of conversations. Here is what changes when you nearshore with AI built into the operation.
The old way
- ×Operational costs keep climbing while service quality stays flat
- ×30-50% agent attrition means constant retraining and lost product knowledge
- ×QA teams sample only 1-3% of interactions, so most service issues go unseen
- ×Customers call back repeatedly because first-contact resolution stays low
- ×Every growth phase forces a trade-off between scale and quality
The AtPoint way
- ✓50%+ reduction in operational costs from our nearshore Jamaica operation
- ✓9% attrition rate, so your team keeps its knowledge and its consistency
- ✓AI reviews 100% of customer interactions for QA, compliance, and coaching
- ✓30% improvement in first-contact resolution and higher satisfaction scores
- ✓Dedicated teams trained for your business, scaling without quality loss
Process
From first call to full operation
A clear path from first step to measurable outcome.
Book a call
Tell us your volumes, channels, and compliance requirements. We map them to the right team model.
We build your dedicated team
Agents are selected and trained specifically for your business, your customers, and your tone.
AI oversight runs from day one
Every interaction is reviewed for QA and compliance, with real-time insights fed back into coaching and performance.
Scale on demand
Grow or shift capacity without rebuilding the operation or sacrificing quality.
The toolkit
Human teams, AI oversight, one operation
This is not software you buy and bolt on. The AI platform is already embedded in how our teams work, so there is no lift required on your end.
AI that reviews every interaction
AtPoint's AI platform automatically reviews 100% of customer interactions for QA and compliance, and surfaces real-time insights and trends that drive stronger performance.
Nearshore Jamaica operations
Teams based 90 miles off the coast of Florida, with cultural alignment to US customers and secure connectivity to your systems.
Customer Service Representatives
Trained CSRs handling client assistance and technical support with quality metrics above industry standards.
Sales Development Representatives
SDRs who research, engage, and qualify opportunities to keep your sales pipeline full.
Professional Collections Specialists
Collections teams led by experienced legal counsel, recovering outstanding payments with a compliant, ethical approach.
Dedicated teams, your rules
Every team is trained specifically for your client, and you can manage them directly if you want tighter operational control.
Evidence
What clients say after making the switch
“Nearshoring our call center was a strategic move that initially raised eyebrows. Your team's exceptional service has not only justified our decision but has also become a cornerstone of our customer satisfaction strategy.”
“Choosing to nearshore our call center was a decision we approached with caution. However, the exceptional customer service provided by your team has not only exceeded our expectations but has also transformed our initial hesitancy into complete satisfaction.”
“The professionalism, expertise, and ethical approach of our debt collection team has set a new standard in the industry. Not only have we experienced a significant improvement in our recovery rates, but we know we are in good hands because our team is led by experienced legal counsel ensuring compliance every step of the way.”
The difference
AtPoint Group vs traditional US call centers
AtPoint GroupUS-based call centers
50%+ lower operational costs✓×
100% of interactions reviewed for QA✓×
9% agent attrition✓×
30% better first-contact resolution✓×
Collections led by experienced legal counsel✓×
Option to directly manage your outsourced team✓×
Good to know
Questions we hear most
What services does AtPoint Group offer?+
Three core services: Customer Service Representatives (CSR) for client assistance and technical support, Sales Development Representatives (SDR) who research, engage, and qualify sales opportunities, and Professional Collections Specialists (PCS) who recover outstanding account payments using best practices.
Where are your teams located?+
We operate from Jamaica, just 90 miles off the coast of Florida. That proximity gives you cultural alignment with US customers along with significant cost advantages.
How does the AI work alongside your agents?+
AtPoint's AI platform gives agents instant access to relevant information during conversations, reviews 100% of customer interactions for QA and compliance (versus the traditional 1-3% sampling), and analyzes emotional cues in customer communications. It is already embedded in our system, so nothing is required on your end.
What cost savings can we expect?+
Clients typically see a 50%+ reduction in operational costs compared to traditional call center operations.
Can we manage the outsourced team ourselves?+
Yes. Every team is dedicated and trained specifically for your client, and you have the option to manage them directly for tighter operational oversight.
How do you keep quality high while scaling?+
Dedicated teams, reduced training times, and AI that reviews every interaction mean quality holds as volumes grow. Our 9% attrition rate also keeps knowledge and consistency in place.
Get started
See what 50%+ cost savings looks like for your operation
Book a call and we will walk through your volumes, channels, and compliance needs.
Book a call